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Case Studies
Long-term Care Clinical Records Case Study
Business Challenge
Accurate and timely resident medical records are the basis of appropriate care and rightful reimbursement. At many facilities, medical records are kept in a combination of electronic and paper formats. This process wastes time and can lead to omissions in care or medical mistakes.
SBM Solution
Working closely with the Clinical Management Team for a facility with over 300 residents, SBM helped implement the use of iPads on the floor and trained staff on the relationship of documentation and reimbursement.
The next step in the process was to add nurse’s notes and facility-specific assessment forms to the electronic system.
Results
Moving the facility toward a complete electronic record has increased the communication among the staff, improved visibility into residents’ medical circumstances and enhanced the staff’s ability to react quickly to developing conditions.
Long-term Care Payroll, Time and Attendance Case Study
Business Challenge
A long-term care facility with over 400 employees needed new payroll software, time clocks and time and attendance software. Ease of use, training, implementation and cost were all important factors.
SBM Solution
After reviewing several software options, SBM and the HR/PR Team chose one that offered both the payroll and electronic time card features. The system had to be loaded with year to date totals, reconciled and implemented within the two-week window between payroll periods. The Maintenance Staff at the facility oversaw installing 12 time clocks around the facility.
Results
The first payroll in the new system was completed accurately and on time. Employees adjusted quickly to the new time clocks and the new look of their paychecks.
Long-term Care Marketing Case Study
Business Challenge
Maintaining budgeted census levels and the right mix of payor sources is vitally important for the profitability of long-term care facilities. At one facility, census was consistently below budgeted levels.
SBM Solution
Our team utilized a suite of digital, print, and community outreach marketing efforts aimed at growing revenue, increasing inquiries and admissions, building awareness of services, and shaping an audience’s favorable perception of the facility brand.
Seniors and their families are increasingly using digital technologies across a number of platforms to research care options and inform their decisions. At this long-term care facility, our solution included brand strategy and development, mobile-friendly website development, custom marketing materials design, communication strategies for building relationships with referral sources, data-driven search engine optimization, ongoing content marketing and social media promotion.
Results
Our marketing efforts reached our potential residents and their family members over 695,000 times in 11 months. Between January and September of 2016, we saw a 44% increase in the number of inquiries at the facility when compared to the same time period the year prior. During the same time period, admissions increased by 21% compared to the year before.
Long-term Care IT Infrastructure Case Study
Business Challenge
Determine that computers and devices were the most efficient tools to support the software packages chosen. Also, a building with four floors and four wings per floor needed an updated and expanded wireless system.
SBM Solution
We prioritized IT infrastructure needs, assessed and upgraded our devices and computers as quickly as possible, followed by upgrading the entire wireless network.
An in-depth review of hardware was completed to be sure we were providing staff with the most efficient device to support their job. Replacements were upgraded as needed and all software licenses were reviewed for compliance and consistency throughout the building.
We upgraded the wireless network to improve fast switching capability and coverage areas to support the use of mobile hardware, such as laptops and iPads. As is common with facilities built in the past, wireless coverage is challenged by metal and brick building materials. This was overcome by upgrading the system as well as expanding the number of Access Points and Switches.
Results
The consistent operating systems and hardware throughout the facility make it much easier for the staff to be comfortable that a device or computer is going to work the same way regardless of where they may be located within the building. The staff can use devices such as iPads and laptops in more areas of the building which encourages real-time documentation.